Terms of service

TERMS OF SERVICE

Bookings

All bookings must be made exclusively through the Epilogue website. Bookings will not be accepted or processed through any other channel, including social media, email, or telephone. A booking is confirmed only once full payment has been successfully processed through our website. Epilogue does not issue invoices or separate payment requests. No dress will be reserved or held until full payment is complete.

Dress Condition at Dispatch or Collection

All dresses are inspected, cleaned, and photographed before dispatch or handover. By accepting the dress — whether collected in person or received by courier — the customer confirms it was received in good condition unless a written objection is submitted to Epilogue by email within two (2) hours of receipt.

No Cleaning or Alterations — Strictly Prohibited

Customers must not, under any circumstances, clean, spot-treat, wash, iron, steam, or dry-clean any rental dress. Customers must not alter, repair, modify, hem, pin, or adjust the dress in any way whatsoever. All cleaning is carried out exclusively by Epilogue after each rental return. Any attempt by the customer to clean or alter the dress — regardless of intent or outcome — will be treated as damage and may result in charges up to and including the full retail replacement value of the dress.

Customer Responsibility During the Rental Period

The customer is responsible for the dress from the moment it is received or collected until it is returned to and accepted by Epilogue. The customer agrees to:

–       Handle the dress with care and in accordance with any care instructions provided.

–       Not clean, alter, repair, or modify the dress in any way.

–       Store the dress safely and away from direct sunlight, heat, moisture, or open flames.

–       Return the dress in the same condition as received, allowing for reasonable wear only.

Damage Assessment & Charges

On return, Epilogue will inspect the dress and photograph any damage. If damage beyond reasonable wear is identified, a written assessment will be issued to the customer by email. Damage charges are not fixed — they are assessed individually based on the nature and extent of the damage, and may range from minor repair costs to the full retail replacement value of the dress. Payment must be settled within seven (7) calendar days of written notification.

Limitation of Liability

Epilogue’s liability in all circumstances is limited to the total rental amount paid by the customer. Epilogue is not liable for any accidents, injuries, or consequential losses that occur while the customer is wearing or handling a rental dress. The customer assumes full responsibility for the dress and their own conduct during the rental period.

Amendments to These Terms

Epilogue reserves the right to amend these policies at any time. Updated policies will be published on our website and will apply to all bookings made after the date of publication. Bookings confirmed before an amendment will be governed by the policies in effect at the time of booking.