Shipping policy

SHIPPING POLICY

Shipping Option — Nationwide

Epilogue ships dresses nationwide across South Africa via The Courier Guy. A flat-rate shipping fee of R300 is added at checkout. This fee covers both the outbound delivery of the dress to the customer and the prepaid return delivery back to Epilogue. Once your dress has been delivered and confirmed, Epilogue will email you a prepaid return waybill within 24 hours. The customer does not need to arrange or pay for return shipping separately. 

This flat rate applies to all main centres and most regional areas. In the case of remote or outlying areas where additional courier surcharges apply, Epilogue will communicate any additional cost to the customer by email before dispatch and will not proceed without the customer’s written agreement. The shipping fee is non-refundable once the dress has been dispatched.

Collection Option — Stellenbosch Only

Customers based in Stellenbosch may select the free collection option at checkout. Collection and return of the dress are arranged directly with Epilogue by email. A mutually agreed collection time will be confirmed in writing before the rental date. The collection option is available only for customers who will collect and return the dress in person in Stellenbosch. It is not available for customers who require the dress to be transported to or from another location.

Delivery Timelines

All shipments are sent via The Courier Guy Economy Road service. Epilogue will dispatch the dress with sufficient lead time to ensure delivery before your event. Approximate delivery timelines from Stellenbosch are:

–       Western Cape (including greater Cape Town): 1–2 business days

–       Major cities — Gauteng, KZN, Eastern Cape, Free State: 2–3 business days

–       Regional and outlying areas: 3–5 business days

It is the customer’s responsibility to ensure the correct delivery address is captured at checkout. Epilogue will not be held liable for delays or failed deliveries resulting from an incorrect address.

Tracking

Once the dress has been dispatched, Epilogue will email the customer the outbound waybill number. The delivery can be tracked in real time at www.thecourierguy.co.za using this number. Epilogue will also track the outbound delivery and, once the customer has returned the parcel, the return shipment using the prepaid return waybill.

Courier Delays

Epilogue does not accept liability for delays caused by The Courier Guy or any third-party courier service, adverse weather, public holidays, or circumstances beyond our control. In the event of a verified courier delay that prevents the dress from arriving before the event, Epilogue will communicate proactively with the customer and may, at its sole discretion, offer a partial credit as a gesture of goodwill. This does not constitute an admission of liability.